Frequently Asked Questions

Help & FAQ

Questions, answered

Everything about our handmade paintings, canvas prints, shipping and returns, in one place.

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The art

Are the paintings made with AI?

No. Every original is painted by hand in oil, with palette knife and brush, by Naci or Hakan Caba in our İstanbul studio. Our canvas prints are made from photographs of those finished paintings, never from AI images. You can watch the paintings being made.

Who paints the artworks?

Most of the collection is painted by Naci Caba, known for his thick, textured palette knife style. His son Hakan Caba paints a smaller collection of his own. GaleriFoton is the family studio they run together in İstanbul.

What is the difference between an original and a print?

An original is the painting itself: oil on canvas, one of a kind and signed by the artist. Once it is sold, it is gone. A canvas print is a giclée reproduction of an original, made from a photograph of the finished painting and available in several sizes.

Are the originals signed?

Yes. Every original is hand-signed by the artist before it leaves the studio.

Can I order a custom painting?

Yes. Send us the subject, the size you have in mind and any reference images on WhatsApp or by email, and we will tell you what is possible before anything is painted. Please note that custom and personalised pieces, such as portraits painted from your photo, cannot be returned for a change of mind.

Prints & sizes

What sizes are the canvas prints?

Our standard sizes are 35×50 cm (13×19″), 50×70 cm (19×27″), 70×100 cm (27×39″) and 100×140 cm (39×55″). Each product page shows the sizes available for that artwork.

How good is the print quality?

Prints are made with the giclée technique on high-quality canvas, never on paper. They are water-resistant and do not fade, so the colours stay rich for years.

Rolled, stretched or framed: which should I choose?

Rolled prints ship as canvas only, ready for you to stretch or frame locally. Stretched prints come mounted on white poplar wood stretcher bars, ready to hang straight out of the box. Framed prints add a frame around the stretched canvas and are also ready to hang.

Which size is right for my wall?

As a rough guide, choose a piece about two-thirds the width of the sofa, bed or furniture it hangs above. Not sure? Send us the width of your wall on WhatsApp and we will suggest a size.

Orders & payment

How can I pay?

By credit or debit card through iyzico (Visa, Mastercard, American Express and Troy), or by bank transfer. For bank transfer, we email you our account details within 24 hours. If payment does not arrive within 7 days, the order may be cancelled.

Is paying by card safe?

Yes. Card payments are processed securely by iyzico, a licensed payment provider. Your card details are entered on the secure payment form and are not stored by us.

Can I change or cancel my order?

Yes, as long as it has not shipped yet. Contact us as soon as possible and we will update or cancel it.

I have not received any email from you

Please check your spam, junk or promotions folder for messages from info@galerifoton.com. If you still cannot find them, contact us and we will resend your order details.

Shipping & delivery

Do you ship internationally?

Yes, we ship worldwide from İstanbul. Shipping is free and every parcel is tracked.

How long does delivery take?

We ship within 3 business days of payment. Delivery then usually takes 5–10 business days, and in any case your order arrives within 30 days.

How do I track my order?

When your order ships, we email you a tracking number. You can follow it on the PTT tracking page and, once the parcel reaches your country, usually on your local postal service's website too, such as USPS, Royal Mail or Canada Post.

Will I pay customs or import duties?

Shipping is free, but any import duties, taxes or customs fees charged in your country are paid by the buyer. If duties are refused and the parcel is returned to us, we refund the order minus the shipping and return costs charged by the carrier.

Returns & damage

Can I return my order?

Yes. You can withdraw within 14 days of delivery without giving a reason. Return the item unused and well packed within 14 days of telling us, and we refund the full product price to your original payment method. The return shipping cost is paid by the buyer. Read the full returns policy.

My artwork arrived damaged. What should I do?

Email us photos of the artwork and its packaging within 48 hours of delivery, so we can file a claim with the carrier. We will replace the item or refund you in full, and we pay the return shipping.

Can custom orders be returned?

Items made to your own specifications or personalised, such as portraits painted from your photo, cannot be returned for a change of mind. If they arrive damaged or defective, we will of course make it right.

Still wondering?

Ask the painters directly

Naci and Hakan answer every message themselves, usually within 24 hours.