Contact Us
Contact the studio
Let's talk about your painting
A question about an artwork, a size for your wall, a custom painting or an order on its way? Write to us. You will hear back from Naci or Hakan, the painters themselves, not a call centre.
We reply within 24 hours, usually sooner
Naci & Hakan Caba, GaleriFoton
How can we help?
Tell us a little, we'll do the rest
Adding these details to your first message saves a round of questions and gets you an answer faster.
An order
Where it is, a change of address or a change of mind before it ships.
- Your order number
- The name used at checkout
A custom painting
A scene from your favourite world, a new size or a portrait painted by hand.
- The subject and any reference images
- Size and the date you need it by
Sizes, framing & gifts
Not sure which size fits? Prints come in 35×50 up to 100×140 cm.
- The width of your wall or sofa
- Rolled, stretched or framed
Damage or a return
If a parcel arrives damaged, tell us within 48 hours so we can make it right.
- Photos of the artwork and packaging
- Your order number
Prefer a form?
Send us a message
Fill in the form and we'll answer by email. Every message is read by the two of us in the studio.
- Real people, real answersNo bots and no templates. Just the painters.
- Answer within 24 hoursWritten by us, from the studio in İstanbul.
- Can't find our reply?Check your spam or promotions folder for info@galerifoton.com.
Form not loading? Open it in a new tab or email info@galerifoton.com.
Where we are
A small family studio in İstanbul
Every painting and print leaves from our studio in Ataşehir, İstanbul, and travels to collectors all over the world with free tracked shipping.
- Business
- GaleriFoton, Hakan Caba (sole proprietorship)
- Location
- Ataşehir, İstanbul, Turkey
- info@galerifoton.com
- Shipping
- Worldwide, ships within 3 business days
Before you write
Quick answers
How long does delivery take?
We ship within 3 business days. Delivery then usually takes 5–10 business days, with a tracking number sent by email.
How do I track my order?
When your order ships, we email you a tracking number to use on the carrier's website. If you can't find our emails, check your spam folder or contact us.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible and we'll update or cancel it.
Will I pay customs or import duties?
Shipping is free, but any import duties or taxes in your country are paid by the buyer.
Can I return it?
Yes, within 14 days of delivery. Items made to your own specifications cannot be returned unless damaged.
Do you take custom orders?
Yes. Send us the subject, the size and any reference images on WhatsApp or by email, and we'll tell you what's possible before anything is painted.