Distance Sales Agreement

Last updated: October 21, 2026

This agreement is accepted electronically when you tick the agreement box at checkout and place your order. It is made under Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

Article 1 – Parties

Seller

  • Business name: Hakan Caba (sole proprietorship / şahıs şirketi)
  • Address: Kayışdağı Mah., Ataşehir, İstanbul, Türkiye
  • Tax office / number: [to be added]
  • Email: info@galerifoton.com
  • Website: galerifoton.com

Buyer: the person whose name, delivery address, email and phone number are entered at checkout.

Article 2 – Subject

This agreement covers the sale and delivery of the products in the Buyer’s order, placed on galerifoton.com, and the rights and obligations of both parties.

Article 3 – Products, price and payment

  1. The products, quantities, unit prices, total price, payment method and delivery address are those shown on the checkout page and in the order confirmation email. Both form part of this agreement.
  2. Prices are in US Dollars (USD). Shipping is free unless the checkout shows otherwise.
  3. Import duties, taxes and customs fees charged in the Buyer’s country are not included and are paid by the Buyer.
  4. Payment is made by card through iyzico, or by bank transfer. For bank transfer, the Seller emails the account details within 24 hours. If payment does not arrive within 7 days, the Seller may cancel the order.

Article 4 – Delivery

  1. The Seller ships the order within 3 business days of payment, or of the Buyer confirming any requested choice (such as a frame colour).
  2. Estimated delivery is 5–10 business days after shipping. In any case, the order is delivered within 30 days of the order date.
  3. If the Seller cannot deliver within this period, the Seller informs the Buyer. The Buyer may then cancel and receives a full refund within 14 days.
  4. Delivery is made with tracking to the address given by the Buyer. The Buyer is responsible for giving a complete and correct address.
  5. If the Buyer refuses to pay import duties and the parcel is returned, the Seller refunds the order minus the shipping and return costs charged by the carrier.

Article 5 – Seller’s obligations

The Seller delivers the products intact, as described on the website, with any stated accessories and the invoice. If a product cannot be supplied, for example because an original artwork has already been sold, the Seller informs the Buyer and refunds the full amount within 14 days.

Article 6 – Buyer’s obligations

  1. The Buyer checks the parcel on delivery. If the parcel is visibly damaged, the Buyer should note this with the courier where possible.
  2. The Buyer reports any damage or defect by email, with photos of the item and its packaging, within 48 hours of delivery, so that the Seller can file a carrier claim. This does not limit the Buyer’s legal rights for defects found later.

Article 7 – Right of withdrawal

  1. The Buyer may withdraw from this agreement within 14 days of delivery, without giving a reason and without penalty.
  2. To withdraw, the Buyer emails info@galerifoton.com within this period with the order number.
  3. The Buyer returns the product within 14 days of the withdrawal notice, unused and well protected. The Seller provides the return address by email.
  4. For a withdrawal, the return shipping cost is paid by the Buyer. The Buyer is responsible for any loss of value caused by handling the product beyond what is needed to inspect it.
  5. The Seller refunds the full amount paid for the products within 14 days of receiving the withdrawal notice, by the original payment method, at no extra cost to the Buyer. The Seller may wait until the product is received or the Buyer sends proof of return shipment.

Article 8 – Exceptions to the right of withdrawal

The right of withdrawal does not apply to products made to the Buyer’s specifications or clearly personalised, such as portraits painted from the Buyer’s photo. Such products are still covered if they arrive damaged or defective.

Article 9 – Damaged or defective products

If a product arrives damaged or defective, the Buyer may choose a replacement or a full refund, as permitted by law. The Seller pays all return shipping costs in this case.

Article 10 – Personal data

The Buyer’s personal data is processed as described in the Privacy Policy, only to fulfil the order and meet legal obligations.

Article 11 – Disputes

  1. Complaints are first sent to info@galerifoton.com. The Seller aims to reply within 2 business days.
  2. This agreement is governed by the laws of the Republic of Türkiye. Consumer Arbitration Committees and Consumer Courts in Türkiye have jurisdiction, within the monetary limits set each year by the Ministry of Trade.
  3. A Buyer who is a consumer keeps any mandatory protections of the law of their country of residence.

Article 12 – Acceptance

The Buyer confirms that they read the Pre-Information Form and this agreement before placing the order, and accepts them electronically. The Seller sends a copy of both with the order confirmation email.